Business Process Optimisation

Streamline your sales funnel

Be more available to your customers

Follow up with customers without lifting a finger

We do :

Sales Process Optimisation

Our experts can identify areas for improvement, which can help develop a more effective sales strategy to boost conversions.

We can streamline and automate procedures to reduce costs while maximizing revenue to generate growth for your brand.

Live Chat Service

Be on hand 24/7 for your customers. You never know when a potential customer has a question but with our live chat service we can handle any queries they might have quickly and efficiently, building positive interactions with your brand.

Administrative Support

We can provide maintenance and support which covers regular adminitrative duties. Our team is on hand via phone or email to answer customer queries, follow up on emails, regular web maintenance and handle back office tasks.

Customer Contact Strategy & Support

Don't lose leads, follow up with your customers. We can develop a safe ethical strategy to contact your potential customers to make sure they get the right information they need to buy from you and grow your brand.

No bots here!

Isn't it frustrating when you need to speak to a human, but you're talking to a bot? When computer says no, that lead can dissappear, along with your potential sale.

But we have the solution! Our professional team can handle your live chat messages and provide superb customer service support 24/7. The live chat team will be trained in how to approach and handle queries relating to your business, providing excellent customer care.

Why do I need a customer contact strategy?

If customers are coming to your website but dropping off at different points, you may need a customer contact strategy to give them a little push in the right direction. It’s a strategy for how you will contact and communicate with your customers and leads.

We will create a clear plan that connects your marketing objectives to how you will build relationships with your customers. Our strategy will streamline your customer experience for different customer groups across your audience. Done properly it will improve conversions, increase order basket value, turn new customers into lifetime customers and grow a returning customer base - and who doesn't want that?!

Our support teams are experts in dealing with various inquiries from your cusomers in a timely and efficient manner. We can cover all possible channels of communication from your website, emails and social media.

We're proud to be customer-centric, empathic and professional and we understand that every request requires a fast resolution. We can be the first and last point of contact for your customers - nurturing leads and building a better brand experience, and thus your reputation. We want all of our clients to achieve success as quickly as possible - with our help, of course.

We don't !

Focus on one area

When we design a sales strategy, we design it with your whole sales process in mind. From the moment a customer lands on your website to the moment they leave, we aim to create the very best customer experience and lifelong positive interactions to grow your brand.

Sales tools you don't need

Some digital companies will encourage you to use sales tools which are simply not right for you or your team. We'll only suggest tools which we know will be of benefit to you, and we can train you and your in house team how to use them, to get the best value for money.

A full traffic aquisiton service

In a highly competitive industry we will gain an understanding of your company goals and objectives; analyse your existing website presence and develop a strategy according to this to optimise and promote your brand.

A fantastic digital marketing strategy can help your business shine above all others in your industry. Our team can develop a strategy depending on the demands and needs of your brand and will closely monitor the progress to ensure you get the results you need.

Why us?

1 to 1

You'll have a dedicated account manager in order to meet the demands of your brand.

Limited Projects

We take on a limited number of projects per year so that your brand gets the attention it deserves.

FREE Technical Advice

Receive FREE technical advice from our experts.

Find out more

We're experienced

Over 20 years combined business and marketing experience.

After hours help

Support when you need it. We handle queries after hours.

Clear advice

Straight talking business with no short cuts or jargon.

Take your brand to the next level with Burne & Royce

Talk to Us

1 to 1 Account Manager

We handle queries after hours

Data safe

Clear straight advice

FREE Technical advice