Business Process Outsourcing

Outsource a team to communicate with customers

Outsource administrative support

Keep your site up to date with CMS

We do :

Live Chat Service

Be on hand 24/7 for your customers. You never know when a potential customer has a question but with our live chat service we can handle any queries they might have quickly and efficiently, building positive interactions with your brand.

CMS Management

We can assist in installing and configuring your chosen CMS platform, setting up and managing the hosting environment, creating, and customizing themes and templates, creating and editing content, managing user accounts and permissions, and providing ongoing maintenance and support so you can focus on what matter most.

Outbound & Inbound Phone Support

We can provide a dedicated team for sales or marketing purposes, such as following up on a lead, conducting customer satisfaction surveys, or offering promotions. We help maintain a positive relationship with your customers to ensure customer satisfaction. Our team of Agile phone support agents can handle a wide range of inquiries to suit your business goals.

Lead Genereation Service

Lead generation services can be beneficial for businesses of all sizes and industries, especially those that want to focus on their core competencies and leave lead generation to experts. We have experienced agents who are adept at lead generation for various industries, we can tailor our scripts to fit your purpose and ensure we deliver what you want in a compliant manner.

No bots here!

Isn't it frustrating when you need to speak to a human, but you're talking to a bot? When computer says no, that lead can dissappear, along with your potential sale.

But we have the solution! Our professional team can handle your live chat messages and provide superb customer service support 24/7. The live chat team will be trained in how to approach and handle queries relating to your business, providing excellent customer care.

A content management system helps you create, manage, and publish content on the web. It also helps keep content organized and accessible so it can be used and repurposed effectively. There are various kinds of content management and our experts can help you choose one to suit your needs.

We'll then assist you in installing and configuring your chosen CMS platform, and;

set up and managing the hosting environment
create and customize themes and templates
create and edit content
manage user accounts and permissions

We'll also provide ongoing maintenance and support so you can focus on what matters most.

Our support teams are experts in dealing with various inquiries from your cusomers in a timely and efficient manner. We can cover all possible channels of communication from your website, emails and social media.

We're proud to be customer-centric, empathic and professional and we understand that every request requires a fast resolution. We can be the first and last point of contact for your customers - nurturing leads and building a better brand experience, and thus your reputation. We want all of our clients to achieve success as quickly as possible - with our help, of course.

We don't !

Clock off!

If you want to offer your customers a 24/7 live chat service, consider it done! We can cater to all businesses large or small.

Use bots

We believe in having a personal touch which technology just can not do, hence all our live chat and outsourcing services are done by humans.

A full traffic aquisiton service

In a highly competitive industry we will gain an understanding of your company goals and objectives; analyse your existing website presence and develop a strategy according to this to optimise and promote your brand.

A fantastic digital marketing strategy can help your business shine above all others in your industry. Our team can develop a strategy depending on the demands and needs of your brand and will closely monitor the progress to ensure you get the results you need.

How we can help you

1 to 1

You'll have a dedicated account manager in order to meet the demands of your brand.

Limited Projects

We take on a limited number of projects per year so that your brand gets the attention it deserves.

FREE Technical Advice

Receive FREE technical advice from our experts.

Find out more

We're experienced

Over 20 years combined business and marketing experience.

After hours help

Support when you need it. We handle queries after hours.

Clear advice

Straight talking business with no short cuts or jargon.

Take your brand to the next level with Burne & Royce

Talk to Us

1 to 1 Account Manager

We handle queries after hours

Data safe

Clear straight advice

FREE Technical advice