13 years of Burne & Royce 🙂
BUSINESS PROCESS OUTSOURCING
Stop Drowning in Admin. Outsource Your Support & Focus on What Matters.
In a competitive market, you need to stand out. We'll start by diving deep into your company's goals and analysing your current business strategies, how you manage admin and customer enquiries. From there, we'll develop a custom business process outsourcing strategy to optimise your operations and elevate your brand.
With extra support your business will outshine the competition. Our team will build a plan tailored to your brand's unique needs, then closely monitor its progress to ensure you get the powerful results you're looking for.
Outsource a team to communicate with customers
Outsource administrative support
Keep your site up to date with CMS support
Lead generation for various industries
Dedicated team for sales & marketing purposes
Live Chat Service
Be on hand 24/7 for your customers. You never know when a potential customer has a question but with our live chat service we can handle any queries they might have quickly and efficiently, building positive interactions with your brand.
Outbound & Inbound Phone Support
We can provide a dedicated team for sales or marketing purposes, such as following up on a lead, conducting customer satisfaction surveys, or offering promotions. We help maintain a positive relationship with your customers to ensure customer satisfaction. Our team of agile phone support agents can handle a wide range of inquiries to suit your business goals.
Lead Genereation Service
Lead generation services can be beneficial for businesses of all sizes and industries, especially those that want to focus on their core competencies and leave lead generation to experts. We have experienced agents who are adept at lead generation for various industries, we can tailor our scripts to fit your purpose and ensure we deliver what you want in a compliant manner.
CMS Management
We can assist in installing and configuring your chosen CMS platform, setting up and managing the hosting environment, creating, and customising themes and templates, creating and editing content, managing user accounts and permissions, and providing ongoing maintenance and support so you can focus on what matter most.
HOW WE CAN HELP
A hands-free traffic aquisiton & admin support service
We don't believe in a one-size-fits-all approach. In a fiercely competitive market, you need a plan that makes you stand out. We'll start by gaining a deep understanding of your goals and analysing your current online presence. Then, we'll develop a custom Business Process Outsource strategy, designed to fully optimise the boring administrative bits; so you can do what you do best!
An excellent outsourcing strategy lets you offload the day-to-day so you can focus on what truly matters: growing your business. Our team will design a plan tailored to your brand's unique needs, training outsourced staff to support your business - then closely monitor the progress to ensure you get the results you want.
We don't clock off
Your customers don't clock off, and neither do we. If you want to offer your customers a 24/7 live chat service, consider it done! We can cater to all businesses large or small.
We don't use bots
Sometimes bots and poor AI can give your brand a bad reputation. We believe in having a personal touch - which some tech just can't do. So all our live chat and outsourcing services are done by humans.
A content management system helps you create, manage, and publish content on the web. It also helps keep content organized and accessible so it can be used and repurposed effectively. There are various kinds of content management and our experts can help you choose one to suit your needs.
We'll then assist you in installing and configuring your chosen CMS platform, and;
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set up and managing the hosting environment
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create and customize themes and templates
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create and edit content
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manage user accounts and permissions
We'll also provide ongoing maintenance and support so you can focus on what matters most.
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Our support teams are experts in dealing with various inquiries from your customers in a timely and efficient manner. We can cover all possible channels of communication from your website, emails and social media.
We're proud to be customer-centric, empathic and professional and we understand that every request requires a fast resolution. We can be the first and last point of contact for your customers - nurturing leads and building a better brand experience, and thus your reputation. We want all of our clients to achieve success as quickly as possible - with our help, of course.
No bots here!
Isn't it frustrating when you need to speak to a human, but you're talking to a bot? When computer says no, that lead can dissappear, along with your potential sale.
But we have the solution! Our professional team can handle your live chat messages and provide superb customer service support 24/7. The live chat team will be trained in how to approach and handle queries relating to your business, providing excellent customer care.
Awards & Certifications
A FULL LEAD GENERATION SERVICE
Everything from A to Z, always including the latest tech and features.
In a highly competitive industry we will gain an understanding of your company goals and objectives; analyse your existing website presence and develop a strategy according to this to optimise and promote your brand.
After hours help - Support when you need it. We handle queries after hours.
FREE technical advice -Receive FREE technical advice from our experts.
Limited projects- We take on a limited number of projects per year so that your brand gets the attention it deserves.
Have a FREE 30 minute session with our experts.
20+ years experience
1 to 1 - You'll have a dedicated account manager
Clear advice - straight talking business with no short cuts or jargon.
Whether you're looking to generate more leads, drive sales, or improve user engagement, small tweaks can lead to BIG results. Go ahead, it's worth it.
Let's talk
Review your website’s design, structure, and messaging
Share actionable tips to improve conversions
Highlight quick wins to enhance user experience
No strings attached - just genuine insights to help you succeed online
OUR WORK
We've launched & transformed brands, big and small alike.
Highly recommend their services
Wasim Patel
Quality of their work was top-notch
Aman Master
100% recommended. 10 out 10
Rifaqat Patel
an outstanding partner
omar batan
Excellent
Sam M
highly recommend
FH
Good professional service
Yasin Ibrahim
Very good service
Saf Sura
Excellent service
Neer Patel
Big 5 Stars!
umar mamaniat
Look forward to much more business in the future!
michael robinson
Fantastic Service
Brooke Malone
Great experience.
Moin Patel
Phenomenal
HC
Excited to contine working with Burne and Royce
Naeem Patel
an absolute pleasure!
Vladimir Levachyov
Loved working with Burne & Royce
Sumayyah Gohar
Amazing work on our website.
Atif Hanif
A rare gem
Paul Forrest
REVIEWS
Our clients have said...
digital, but different
WHAT WE DO
Every business has potential, if you believe in it, then so do we. We use innovative and ethical internet marketing solutions to grow your business and meet your budget requirements. We can identify areas of improvement, solve problems and create stratgies for sustainable growth.
Measurable results
FREE technical advice
1 to 1 account manager at no extra cost
Questions? We're available after hours
Award winning 20+ years industry experience