According to eConsultancy, live chat has the highest satisfaction levels of any customer service channel at 73%, compared to 61% for email and 44% for phone.
The stats come from eDigital’s Customer Service Benchmark which surveyed 2,000 consumers on their experiences of various customer service channels.
Live chat currently has the highest satisfaction levels. There are only a smaller number of customers using this method (just 24% said they have used live chat in the past year), 73% of those that have are pretty happy with their experience.
Image source: eConsultancy
Here are 4 important reasons you should consider Live-chat?
Live chat increases sessions on your website
It reduces bounce rates and cart abandonment
Help to increase leads and customer service satisfaction on real time
Better user experience and positive brand building
Speak to our team of experts for live-chat stats and how we can help your business: https://www.burneandroyce.co.uk/business-process-optimisation